Privacy Policy

Corporate Details
TRL Limited
Registered Office: Crowthorne House, Nine Mile Ride,
Wokingham, Berkshire, RG40 3GA, United Kingdom
Registered in England No. 3142272 VAT No. 664 625 321

Data Protection Registration Z6918343

TRL collects and uses information from our customers in the following ways:

Subscription Services
Personal information provided by you as part of your subscription registration process is used by us to service and fulfil your account.

Payment Details
Any information provided by you in connection with any transaction regarding your credit or debit card numbers, expiry date and billing or delivery address will be used by us to process the transaction. These details will be stored on a secure server and may be used by us to facilitate and personalise future transactions with you. (NB credit and debit card details are not stored for purchases made via our Online Store.)

Contact Details
We may use the contact details provided by you (such as your name, job title, telephone and fax number, and email and postal addresses) to keep you informed about relevant new books and information services that we think will be of interest to you, either by post, phone or email. To register your communication preferences please email webmaster@trl.co.uk. If you do not wish to take advantage of this service, contact us at the same address.

Third Parties
We do not sell, trade or rent your contact details to any third parties. We may, on occasion, pass on your postal details to trustworthy third parties to provide you with information about their services and products. If you do not wish us to do so, please email webmaster@trl.co.uk. RBS Streamline and WorldPay are third party associates who provide a secure payment facility for our Online Store, They authenticate credit and debit cards and collect money on our behalf.

Voluntary Information
We may ask you for further information such as your areas of professional interest and the size of your company. This information will be held and used by us to further improve the way we keep you informed of relevant new books and information services, and to target your needs more effectively.

Cookies
Our Online Store uses cookies - small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to store your delivery details and items in your Shopping Basket between visits so that you don't have to re-enter this information every time you return to the site. If you choose you can usually change your web browser to disable storage of cookies, in which case you will still be able to use our online bookshop.

We also use cookies to measure the flow and activity of traffic across some of our websites. If you accept our cookies, please note that they will remain in your computer for five years, unless you delete them. Please note that turning off cookies may limit the use of our website and services.

Changes to Privacy Policy
Changes to this policy will be posted here.

To Alter Your Details
To change any of the contact details we hold about you, please e-mail webmaster@trl.co.uk

Your Comments
Please send any comments about TRL, this website or our Privacy Policy to Nick Anderson, Marketing and Communications Director, by emailing webmaster@trl.co.uk