London Overground line score high for passenger satisfaction

Date: 20/6/2013

Passenger satisfaction with the performance of the capital's transport network is higher than the nationwide average, the latest National Passenger Survey has revealed.

According to the statistics gathered by travel watchdog Passenger Focus, passenger satisfaction in London stands at 92 per cent - far higher than the average of 82 per cent seen across the country.

What's more, the London Overground line scored higher than other services in the South East on 85 per cent of the measuring factors - including punctuality, reliability and cleanliness.

Mike Stubbs, Director of London Overground, praised the performance of the line and its ability to meet the requirements of an increasing number of people who are opting to travel on its services.

"London Overground continues to demonstrate the benefits that are delivered to passengers and the economy if investment is made in rail services," he said.

"Londoners are flocking to London Overground in increasing numbers as we work day in, day out to deliver fast, reliable and more comfortable journeys."

Posted by Sarah Bailey

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