Delivery and Servicing Plans

TRL has extensive experience and knowledge of the freight industry. We can support organisations to improve the efficiency and environmental impact of their transport operations by implementing new technologies and business models and through improving management practices.

How a DSP works

A DSP aims to identify air quality, economic and operational efficiency opportunities for businesses, related to their freight and servicing activities, that will challenge several of the business operating procedures for the receipt of physical supplies and services in their location. A DSP can take several forms within an urban area, these are:

• A single occupancy building
• A multiple occupancy building
• A business area, zone or district

A DSP will:

• Identify the areas of a business which generate significant amounts of delivery and servicing activities to business’ premises
• Assess the environmental and economic efficiency of the inventory management processes (including procurement) and the freight and servicing activities
• Formulate a set of bespoke recommendations and solutions for a business based on the previous two aims. Solutions will be categorized into ‘quick-wins’ and ‘long-term wins’

A DSP will help participating organisations to:

• Quantify the numbers of delivery and service vehicles visiting their premise by activity type and time of the day and night
• Manage deliveries and service activity to reduce and re-time trips
• Assesses procurement strategies to evaluate how to reduce / consolidate orders that generate freight movements
• Identify where safe and legal loading can take place
• Use delivery companies who can demonstrate their commitment to environmental (and air quality) best practice
• Save time and money
• Improve safety and reliability
• Reduce the environmental impact of participating organisations
• Cut congestion in the local area

DSP Benefits

DSP benefits can be categorised into three areas:


• Reduced congestion
• Improved air quality
• Improved safety
• Improved urban environment
• Demonstration of green credentials
• Promotes the use of low emission vehicles
• Reduced damage to highways infrastructure


• Cost savings
• Reduced delivery costs
• Fuel savings
• Reduced parking enforcement costs


• Efficient use of loading bays
• Improved security
• Free up time staff
• Improved supply chain reliability
• Improved waste management
• Increased driver/vehicle efficiency

Read our DSP case study

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